Refund and Returns Policy
We respect your privacy!
Interact Labs Company respect your privacy on the Internet.
Interact Labs Company is trying to deal with your information only for the intended purposes and means. Such that, all the information collected on this site will remain confidential and will not be sold or rented!
Data on the site
1. We do not offer any guarantees that the stated information on our website is free of mistakes, or complete or recently updated.
2. We reserve the right to correct the mistakes and/or update the stated information on the website at any time without prior notice. In addition, we reserve the right to refuse or cancel any order that contains mistakes or is inaccurate.
3. Despite our efforts to ensure accuracy, comprehensiveness and recentness of the stated information on our website, in some cases, the information of one of the products may comprise inaccurate or incomplete data, including data related to the product price or availability.
4. We even reserve the right to cancel or refuse any order without giving reasons.
6. Online sales are dedicated and limited to the personal and domestic use only.
7. We reserve the right to impose restrictions on a number of the sold products, including the right to prevent sales to distributors.
Prices shall include taxes and, shipping costs.
Accepted Payment Methods in Egyptian Pound (EGP):
1. Cash On Delivery.
2. Instant online payment on Interact Labs Company website via Master Card & VISA.
1. Prices on the site are those appear in EGP.
2. Promotions, updates and special offers are subject to change without prior notice.
3. Interact Labs Company reserves the right to inscribe any client in the black list and/or refuse any order without giving reasons.
4. The laws of the Arab Republic of Egypt shall be applicable on all the transactions and special actions done on our website, and all the disputes shall be settled by the Egyptian courts.
Products’ delivery and delivering thereof at home 1. After your order is made, your product/products will arrive at your door within 7 to 14 business days.
2. Please double check the delivery address so there are no delays in arrival.
3. Products cannot be shipped to an incomplete address or to an address different from the one assigned on the purchase order.
4. When the delivery is made, please sign the purchase receipt to confirm that the delivery box or boxes have no defects.
1. After your online order is submitted, you will receive a confirmation email with details about your order.
2. Your order will be sent to the exact shipping address you assigned on our website, and to the card holder him/herself.
3. For security reasons, you must have your National ID and the SAME credit card you purchased your order on with you during the time of delivery. Our employee will check to make sure they match.
4. You will be required to sign your full name on a copy of the order receipt, and you will also be required to provide our employee with your national ID number.
5. In case you are not at home during the time of delivery, you can assign someone else to accept the order on your behalf. The assigned individual must provide at least a clear hard copy of the same credit card used to make the initial order and at least a clear hard copy of your national ID. Our employ will take these documents from the assigned individual to proceed.
7. If you would like to cancel your order 48 hours after your credit card has been charged, the amount you paid will be refunded to the same credit card you made the purchase with no administrative fee. This process may take up to 30 days.
Information we collect online
1. The required information to purchase a product: when you buy a product, we ask you about your name, address, phone number, your e-mail address and any other necessary information to complete and trace your order.
2. The required information to create an account: you can create an account on Interact Labs.com.eg at any time by submitting your e-mail address and specifying a unique password to access the website.
3. It is not necessary to create an account to be able to visit our website.
4. Creating an account allows you to save specific data related to bills issuance in order to trace your orders and to specify preferences of submitting orders.
5. You can change the saved information at any time.
6. Personal profiles (cookies) and other computer-related information: when you log in interact-labs.com, small sized text files named personal profiles “cookies” will be saved on the hard disk of your computer. The “cookies” allows us to enhance and create your shipping experience through our website and to improve the site design.
7. The “cookies” stores random identification numbers and information about your first and last visit, the number of visits and the contents of the shipping cart.
8. You can set your web browser software to notify you when you receive a cookie, also you can remove the cookies from the browser after shopping.
9. If you removed our (cookies), then you limit our ability to customize Interact Labs.com.eg for you personally for your next visit, but removing the personal profile will not prevent you from shopping and purchasing from our site in the future.
10. Also we may collect specific technical information from your computer. These technical information may comprise your Internet Protocol (IP) address, the operating system of your device, type of the browser software, the website address that referred you to our site, if exists. Except for the case of the IP addresses, such information cannot be used to identify you. Moreover, we normally do not use the IP addresses to identify anyone. However, we may do this to find out the unauthorized activities and take the necessary legal actions.
How your information will be used Information collected on interact-labs.com website may be used in the following ways:
1. Scheduling delivery of goods and commodities that you buy online.
2. Creating an account for you on interact-labs.com site.
3. Improving our marketing campaigns and supplying the products you want.
4. Ensuring and tracing your orders.
5. Providing you with the propaganda bulletins, the promotions and other information, in case of your desire to receive thereof.
6. Creating and customizing your shopping experience on the site.
7. Reviewing the design of the website based upon information about our visitors being used without revealing their identity.
8. We shall not rent or sell your name to other companies as a third party for marketing purposes.
Accessing and updating your information
1. You can access our site and correct the information you shared with us online if you have created an account on the site interact-labs.com, you only have to log in using your username and password and modify or delete any information you want to modify or delete.
2. Do not share your password of the site interact-labs.com with anyone.
3. If you have any questions, please call us on 19059 or submit your complain through our complain page and we will get back to you.